Privacy Policy

Introduction

Compral (“COMPRAL”) is a South African over-the-counter (OTC) pain relief brand offering fast and targeted relief for headaches, body aches, fever, inflammation, joint pain, and period pain.

In managing its operations, marketing activities, and customer interactions, COMPRAL may process certain personal information. COMPRAL is committed to protecting such information in accordance with the Protection of Personal Information Act 4 of 2013 and its Regulations (“POPI Act”).

This notice sets out how COMPRAL processes personal information of data subjects and its commitment to comply with the POPI Act.

Objective

• Explain what personal information COMPRAL collects and the basis thereof;
• Describe how COMPRAL uses and protects personal information;
• State how long COMPRAL keeps personal information;
• Outline the rights of a data subject; and
• Provide guidance if a data subject chooses not to share personal information with COMPRAL.

Interpretation and Definitions

• Cookie(s): Small data files placed on a device by a website to remember stateful information or record browsing activity.
• Data subject: The person to whom personal information relates.
• Employee: A permanent, fixed-term, or temporary employee of COMPRAL.
• Operator: A third party that processes personal information for COMPRAL under a mandate or contract, without coming under COMPRAL’s direct authority.
• Information Officer: The person appointed by COMPRAL to monitor compliance with lawful processing conditions, manage POPI Act requests, liaise with the Regulator, and ensure compliance.
• Personal information: Information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, including but not limited to:
  • Race, gender, sex, pregnancy, marital status, national/ethnic/social origin, colour, sexual orientation, age, physical or mental health, disability, religion, conscience, belief, culture, language, and birth;
  • Educational, medical, financial, criminal, or employment history;
  • Identifiers such as numbers, email addresses, physical addresses, telephone numbers, location information, online identifiers;
  • Biometric information;
  • Personal opinions, views, or preferences;
  • Private or confidential correspondence;
  • Views or opinions of another individual about the person; and
  • The name of the person where it appears with other personal information or where disclosure of the name would reveal information about the person.
• Processing: Any operation concerning personal information, whether by automated means or not, including collection, receipt, recording, organisation, storage, updating, retrieval, use, distribution, merging, linking, restriction, erasure, or destruction.
• Privacy Notice: This notice, as amended from time to time.

Processing of Personal Information

What COMPRAL Collects and the Basis Thereof

In the ordinary course of business, COMPRAL may collect:

• Contact details and identifiers necessary to render services or respond to queries (e.g., name, email, phone number, postal address);
• Electronic communications sent to COMPRAL (including website forms and customer service channels);
• Information submitted via the COMPRAL website, including newsletter subscriptions, promotions, competitions, or surveys;
• Technical information via cookies and similar technologies (e.g., browser type, device identifiers, IP address, access times, pages viewed, referral URLs);
• Social media tracking pixel data that helps measure interactions with COMPRAL content and campaigns;
• Publicly available information when monitoring digital conversations on public platforms; and
• Health-related information only if voluntarily provided to report adverse events or side effects related to COMPRAL products.

Cookies

The COMPRAL website uses cookies to recognise returning visitors and improve the browsing experience. Visitors can choose to accept or decline cookies. Declining cookies may affect certain website features and functionality.

Protecting Personal Information

COMPRAL uses appropriate technical and organisational measures to protect personal information against unauthorised access, use, disclosure, alteration, or destruction, and requires its service providers to implement similar safeguards under written agreements.

Transmission of information via the internet or mobile networks may not be completely secure, and any transmission is at the user’s risk despite the safeguards in place.

From time to time, COMPRAL may provide links to third-party websites or applications it does not control. This Privacy Policy does not apply to those sites. Users should review the privacy notices of any third-party sites they visit.

How COMPRAL Uses Personal Information

• Provide information and services: online content, product information, promotions, competitions, and marketing communications (where lawfully permitted and, where required, with consent);
• Contact and interact: respond to requests and queries; provide important notices, updates, and administrative messages;
• Operate the business: comply with applicable laws and guidance; respond to lawful requests from regulators, government, courts, or law enforcement;
• Improve operations: auditing, data analysis, research, monitoring and analysing trends and usage to enhance digital platforms, products, services, and communications; and
• Maintain accuracy: ensure COMPRAL holds up-to-date contact information where applicable.

How Long COMPRAL Keeps Personal Information

COMPRAL retains personal information:

• For as long as necessary to provide requested services or information;
• For periods required by law or regulation; and
• As needed in connection with legal action or investigations in which COMPRAL is involved.

Sharing Personal Information

COMPRAL may share personal information with:

• Service providers and suppliers (e.g., IT, hosting, analytics, marketing) under appropriate confidentiality and security obligations;
• Professional advisors, auditors, and business partners;
• Regulators, government authorities, courts, and law enforcement, where required by law; and
• Other third parties in connection with a re-organisation of any part of COMPRAL’s business.

Personal information may be processed outside of South Africa. Where cross-border transfers occur, COMPRAL implements appropriate safeguards consistent with applicable data protection laws (e.g., contractual data protection clauses) to ensure continued protection.

Your Rights

As a data subject, you are entitled to:

• Request access to personal information held by COMPRAL;
• Request correction and/or deletion of personal information;
• Request restriction of processing or object to processing;
• Withdraw consent to processing (where processing is based on consent) and withdraw consent to receive marketing messages;
• Request receipt of, or transfer to another organisation, personal information you provided to COMPRAL in a machine-readable format; and
• Lodge a complaint with the Information Regulator if your privacy rights are violated.

If You Choose Not to Provide Personal Information

Where you are given the option to share your personal information with COMPRAL, you may elect not to do so. If you object to processing or withdraw consent where consent is the lawful basis, COMPRAL will comply with the request in accordance with its legal obligations; in such cases, certain services or interactions may no longer be available to you.

Important Notice

By visiting COMPRAL’s website and communicating electronically with COMPRAL, you consent to the processing (including the transfer) of your personal information as set out in this Privacy Policy.

COMPRAL may periodically update this Privacy Policy to reflect changes in practices, legal requirements, or technology. The latest version will always be available on the COMPRAL website. You are encouraged to review it regularly.

Contact Us

For questions, requests, or to exercise your rights under the POPI Act, please contact the Information Officer:

PAIA Manual

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